Thinkorswim Sucks Customer Reviews and Feedback

From Everything.Sucks

Thinkorswim by TD Ameritrade (often stylized and officially branded as "thinkorswim", lacking capitalization) is an electronic trading platform by TD Ameritrade used to trade financial assets. It is geared for self-directed stock, options and futures traders. It was previously offered by ThinkorSwim Group, Inc., which was purchased by TD Ameritrade in 2009.


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"There is no room to move within the company. I was informed that I had to stay at my position for an indefinite period of time, even though another department was interested in hiring me. Also, lots of other departments will cold transfer calls to tech support, even if there is no tech issue. A large amount of the calls to tech support are complaints."


"Now that it is TD Ameritrade things are changing a lot but it can still be hard to get time off. Many people work 60+ hours a week while others work 40 yet they are paid the same. 30% of the people do about 90% of the work."

Lead Distribution Analyst says

"compensation sucks. They like to over load employees on work."


"A lot of pressure with neverending stream of product launches; Fear-based leadership by the CEO; Competence levels of employees is all over the board."

Education Counselor says

"The merger obviously spawned change both good and bad, but is too slow for my tastes. Still need to weed out some of previous management. Most EC's believe the opportunity to sell the education is dwindling and will eventually disappear."


"not enough resources, very time consuming, very fast paced."

Senior Account Executive - Sales (Current Employee) says

"The company was fun and energetic, Sales environment was intense with quotas that sometimes seemed impossible, but it was manageable. The most recent Director of Sales was extremely dishonest. It was a fun place to work and will be missed.MoneyDirector of Sales"

Senior Education Counselor (Former Employee) says

"Highly Dysfunctional Management Team. Product is second to none. If you curry favor management will take care of you. But it is a stick and carrot job. Big Rock, Steep hill, Start over the next day. Comp package changes every 3 months and is never heading the right direction. Very clickyCan make decent money 100K+ big stable companyTurnover rate in off the charts. Churn and burn the sales force"

Senior Education Counselor (Former Employee) says

"Ever changing and always cutting pay. Co workers are great. Top performers leave as they will not stay in an environment that measures performance in a way that makes no sense. I did get some great sales training there.Can make good moneyHave to be one of the chosen few for opportunities"

Personal Trainer (Former Employee) says

"It has been ten years since I left investools I know the company has changed hands a couple of times since then. I would be hard pressed to give an honest review to the company today."

Sr. Education Counselor (Former Employee) says

"As with any acquisition a company makes changes as they see fit, sometimes and in some areas there is no communication with those in the trenches. this causes disruption in the results for both sides.lunch provided sometimes.used analytic approach to monitoring and direction teams."

Temp Assignment (Former Employee) says

"Working as temp for many agencies at this time. They all have different tasks, mostly data entry jobs, office help. typing in computer, putting names and information.go to different work environment in different weeksnot stable"

Sales Team Leader (Former Employee) says

"I managed the sales force team for our Stock Market coaching programs. I was in charge of everything from the hiring to letting people go and everything in between.Consistant leadsCut throat business"

Education Sales Counselor (Former Employee) says

"Develop relationships with TDA Branch Managers and Investment Consultants to receive referrals for Education leads, profile and reciprocate with sending leads back for additional Gross Asset and Advice opportunities"

Customer Service Agent (Former Employee) says

"Provided customer service to students of the INVESTools program."

Senior Trade Desk Specialist (Former Employee) says

"The job is answering phone calls from traders and assisting them. Must be willing to listen and have your customer service hat on at all times. Job can be very demanding and the hardest part is when a customer (trader) does not listen. Hardest part continues to be the metrics that the corporation uses.Free LunchFree Lunch, you eat at your desk"

John Guenette says

"I bought a stock today and it opened at a certain price. Then the amount it was worth started going down. Then it went above what I bought if for. Then the site froze. So I went on the web and closed out the account. 2 hours later the platform came back on and it had changed the price I bought the stock for by $1.19. So instead of being up over $200 it had me down by $700. I complained until I was red in the face and td ameritrade could care less. So I cleared out from there site and closed my company. Plus I sent them a photo of my stock. Basically, it cost me $900 because there software froze up and they didn't justify the problem. Not happy."

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